Delivery and return

 

Shipping

We process orders within 2 to 3 business days. Shipments are mainly made by Purolator or Canada Post.

Shipping rates may be adjusted upwards for remote areas of Quebec and other Canadian provinces.

International and US shipping available.

Shipping fees are never refunded if the package is returned due to non-retrieval.

The customer is responsible for customs fees and for retrieving the package on time.

 

Free Shipping

In Canada only

Shipping is free for orders of $175 and up before taxes (and after discount). 

 

    Pickup 

    In-store pickup is also available within 1-2 business days. You will receive an email informing you that your package is ready for pickup during store opening hours.

    Pickup deadline for in-store retrieval: You have 3 months from the email notification of your order's availability to pick it up in store. 

    If you cannot pick up your order within the deadline, you can contact us by email or phone to find the best option together (e.g., set a new pickup date; postal delivery at our usual rates)

    Unclaimed orders: If the order remains unclaimed and the customer is unreachable after at least two attempts on our part, we will proceed, in accordance with current legislation, to refund the order to the payment method used during the purchase, after a reasonable period (generally 6 months from the availability email).



    Exchange and Return Policy

    Patterns, pattern books, prints, yarns, as well as fabrics and items requiring custom cutting are final sale (except in case of quality defect).

    You can exchange or return an item that does not suit you. You must inform us by email (info@espacefabrik.com) within 15 days of your purchase. The item must be unused and in its original packaging. 

    • The return address will be communicated to you by email. We do not cover shipping costs for merchandise returns. The refund will be made to your credit card upon receipt and inspection of the items.